Explore how the Dual Customer Approach has shaped the future of vocational rehabilitation (VR) through a 20-year effort to connect business and candidate success. Presenters from Council of State Administrators of Vocational Rehabilitation (CSAVR) and the National Employment Team (NET) share how strong business partnerships, national collaboration, and consistent messaging have increased quality employment outcomes for people with disabilities. Learn how the VR system has evolved in response to business feedback, and discover strategies that can guide your agency’s future.

Learning Objectives:

• Understand the origins and key principles of the Dual Customer Approach and how it supports both business and job seekers with disabilities.
• Identify strategies for sustainable VR-business partnerships that strengthen collaboration, improve service quality, and guide long-term success.