In this training, you'll gain a better understanding of what complacency is, review examples, and hear more about its cost to people of all walks of life. You'll learn about solutions that will help combat complacency within peer groups, and are able to serve everyone regardless of age, education, or level of experience.

Learning Objectives:

• Master the definition of complacency.
• Demonstrate daily awareness of the power complacency can have in our daily activities.
• Perform actions that prevent complacency from impacting the lives of our clients.